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Winning Communication Skills for Telephone & Conference Calls
Improve communication skills—use the telephone effectively, avoid etiquette blunders, and master conference and video calls.
Created By Timothy John Walker
What You’ll Learn
- Communicate clearly by phone with clients, customers, colleagues, and leaders.
- Avoid telephone blunders that come across as rude or unprofessional.
- Lead and participate effectively in business conference calls.
- Present confidently on Skype, Zoom, and FaceTime meetings.
- Leverage phone skills across every aspect of your business life.
- Sell with stories that engage prospects over the phone.
- Deliver virtual sales presentations that close deals remotely.
- Pitch yourself powerfully in phone-based interviews and networking.
- Drive change through compelling calls to action on calls.
- Build a persuasive business case or proposal entirely over the phone.
- Present like a CEO by mastering tone, pacing, and clarity.
Requirements
- A phone with reliable voicemail.
- A strong desire to become a master communicator.
- A need to deliver important messages that drive results.
Description
In today’s digital world, email and chat dominate—but the human voice still holds unmatched power. This course teaches you to use your phone and video tools to their fullest:
- Answer and return calls promptly to build trust.
- Use tone and clarity to keep listeners engaged.
- Handle generational gaps—whether Baby Boomers or Millennials—with ease.
- Run seamless video calls on Skype, Zoom, FaceTime, and more.
Whether you’re updating clients, coordinating projects, or interviewing candidates remotely, you’ll gain the confidence and skill to make every call count.
Testimonials
- “Addresses phone etiquette I overlooked—these details make me sound professional every time.” — Princess Sello
- “Great tips—TJ’s advice is practical and easy to apply!” — Oussama Khaldi
Who This Course Is For
- Employees building soft skills to excel in phone-based interactions.
- Young executives wanting to bridge communication gaps with senior colleagues.
- Seasoned leaders adapting to modern video conferencing tools.
- Sales managers, trainers, and CEOs aiming to refine remote selling techniques.
- C-level executives who rely on clear, persuasive phone and video communication.
Course content
Promo Winning Communication Skills for Telephone, Conference Calls
1. Quick Wins! Do THIS To Look and Sound Great on Skype Phone Calls
2. Never Confuse Personal Phone Use with Business Telephone Use Again
3. Why Your Phone is the Best Secret Business App Ever
4. Planning Your Successful Phone Environment
5. Final Preparation for Your Successful Phone Meetings
1. Making Sure Your Phone Passes Your Friend Test
2. Planning for Winning Conference Calls
3. Look Prime Time Ready for Your Video Calls
4. Placing Phone Calls Like the Consummate Professional
5. Always Knowing the Best Time to Call Clients and Prospects
6. Now You will Never Wake Up a Client in the Middle of the Night
1. Answering the Phone so Everybody Knows You are Ready for Business
2. No Such Thing As Answering The Phone Too Quickly These Days
3. Your Clients Will Never Think You are Screaming At Them Again
4. Knowing How to Sound Your Very Best - Every Time
5. The Right Way to Put Someone On Hold
6. Making Sure They Only Hear the Magic of Your Voice
1. Being a Professional to Every Generation, Regardless of Your Own Preferences
2. Voicemail That Soothes, Not Angers
3. Best Voicemail Messages for Success
4. Take 1, Take 2, Take 3 Until You Get It Right
1. Never Be Busy for Clients and Bosses Again
2. Making Your Phone Disappear At the Perfect Moments
3. Tit for Tat and Text for Text
1. Better Than the Best Hollywood Goodbyes
2. Conclusion - You Are Now a Master of the Telephone for Every Business Situation
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Instructor
TJ Walker is a globally recognized communication skills coach and founder of Media Training Worldwide. With over 12 million enrollments across 250+ courses, he’s one of the most successful instructors in online education. Walker has trained world leaders, Nobel laureates, CEOs, and professionals at organizations like the UN, Apple, and Google. A bestselling author and Guinness World Record holder, he brings decades of experience in public speaking, media training, and personal development to learners worldwide.
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TJ Walker est un coach en communication de renommée mondiale et fondateur de Media Training Worldwide. Avec plus de 12 millions d'inscriptions à plus de 250 cours, il est l’un des formateurs les plus populaires dans l’univers de l’apprentissage en ligne. Il a formé des dirigeants politiques, des lauréats du prix Nobel, des PDG et des professionnels de grandes entreprises comme l’ONU, Apple et Google. Auteur à succès et détenteur d’un record Guinness, il partage des décennies d'expertise en prise de parole, communication et développement personnel à travers le monde.
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